OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Are your products authentic?

Yes, we only supply branded products from trusted sources. All items are carefully checked before dispatch to ensure quality and authenticity.

2. How long does shipping take?

Orders are usually processed and dispatched quickly. Delivery time depends on the destination, but most orders arrive within a few working days once shipped.

3. Do you offer fast shipping?

Yes, many of our products include fast dispatch options. Some items may be eligible for same-day or next-day handling depending on stock availability.

4. Can I track my order?

Yes, once your order is dispatched, you will receive tracking details so you can follow your parcel until delivery.

5. Do you offer returns or exchanges?

Yes, we accept returns or exchanges on eligible items. Products must be unused and returned in their original condition and packaging.

6. What sizes are available?

Most of our products are available in multiple sizes. Size availability is shown on each individual product page.

7. What brands do you sell?

We offer a range of popular lifestyle and sportswear brands including Nike, ASICS, UGG, Canada Goose, and The North Face.

8. Are prices the same as retail stores?

Our pricing is competitive and often lower than standard retail prices, depending on availability and demand.

9. Do you restock sold-out items?

Yes, we frequently restock popular and trending items. Availability can change quickly due to demand.

10. How can I contact customer support?

You can reach our support team through the contact form on our website or via email. We aim to respond as quickly as possible.

11. Where do you ship from?

We ship from trusted fulfillment locations depending on product availability. This allows us to process and deliver orders efficiently and quickly.

12. Will I receive a confirmation after placing my order?

Yes, once your order is placed you will receive an order confirmation email with all the details of your purchase.

13. What payment methods do you accept?

We accept major secure payment methods such as credit/debit cards and other standard online payment options available at checkout.

14. Can I change or cancel my order after placing it?

If your order has not yet been processed or dispatched, we may be able to make changes or cancellations. Please contact support as soon as possible.

15. Why is product availability sometimes limited?

Many of our products are in high demand and limited stock. Sizes and colorways may sell out quickly depending on popularity.

16. Do prices include taxes or customs fees?

Prices shown may not include import duties or customs charges. These depend on your country’s regulations and are the buyer’s responsibility where applicable.

17. How do I choose the correct size?

We recommend checking the size guide on each product page. If you are between sizes, consider sizing up for a more comfortable fit.

18. Do you offer gift packaging?

At the moment, we do not offer gift packaging, but all items are securely packed to ensure safe delivery.

19. What should I do if I receive a damaged item?

If your item arrives damaged, please contact our support team immediately with photos so we can resolve the issue quickly.

20. Can I order multiple items together?

Yes, you can add multiple items to your cart and place them in a single order for convenience.